In today’s regulated and data-driven aviation environment, many smaller airlines— especially those operating a mix of scheduled and charter flights—continue to struggle with fragmented systems and end-to-end PAX and CREW data flows. The gaps result in operational limitations, inefficient processes, and compliance risks.
This article explains how PnrGo helps scheduled operators manage and deliver passenger and crew data reliably to authorities.
PNR management across all booking sources
Passenger Name Record (PNR) data is central for scheduled operations. During booking and check-in, airlines collect a large amount of information, including passenger details, ticket information, seat assignments, and special service requests. All of this must be delivered accurately to authorities for regulatory compliance.
Scheduled operators typically use Passenger Service Systems (PSS) to capture the booking data. However, PSS platforms may not support mandatory PNR transmissions. In such cases, PnrGo automatically extracts, formats, and delivers PNR messages to the relevant authorities, ensuring compliance. PnrGo can also enrich PNR data with check-in information collected through a Departure Control System (DCS).
The value of PnrGo becomes even more apparent in mixed operations. Airlines that combine scheduled and charter flights face extra complexity, as bookings may come from the airline itself, tour operators, or third-party reservation systems. PnrGo connects to all these sources, consolidates PNR data, and submits it accurately to authorities, ensuring reliable compliance without manual workarounds or data gaps.
Key benefits:
- Consistent PNR data delivery regardless of PSS workflow implementation, even when the PSS lacks complete passenger or inventory information
- Unified handling of scheduled and charter operations
- Elimination of manual processes or workarounds, and reduced compliance risk
CMS plug-in for API CREW reporting
Crew data reporting is also increasingly required by border authorities. Scheduled operators typically manage crew information in a separate Crew Management System (CMS), which can complicate cohesive data transmission.
Some CMS platforms do not cover mandatory data reporting, such as API CREW transmissions. PnrGo integrates directly with the airline’s CMS, automatically extracting and submitting crew data in compliance with national regulations.
Key benefits:
- Real-time extraction of updated crew lists
- Automatic creation and submission of required messages
- Reduced manual preparation and fewer errors
API PAX backup when DCS fails
A Departure Control System (DCS) outage can prevent interactive passenger data submissions, leading to operational disruption and compliance risks. PnrGo maintains transmission continuity as a reliable backup with API PAX batch delivery, retrieving passenger data from the PSS or check-in process. Ad-hoc charters may face additional challenges when operating from remote airports with limited DCS infrastructure—in which case, PnrGo can step in to ensure reliable data transfer.
Key benefits:
- Continuity of passenger data submissions, despite DCS outages or infrastructure limitations
- Reduced risk of regulatory non-compliance
- Minimization of delays and manual interventions
- Seamless integration with existing PSS and workflows
Check-in plug-in: Real time status response for passengers
An increasing number of countries are introducing interactive travel authorization and border control programs that require airlines to verify passengers before boarding. Examples include:
- UK: API, ETA
- USA: APIS, TSA Secure Flight
- Canada: IAPI, AE, PPP
- Israel: API, ETA
- EU: Upcoming EES under the multi-phase eu-LISA program
PnrGo connects to the airline’s online check-in system, where passengers enter their personal and document details. The data is processed automatically, and real-time responses are returned to the check-in interface, allowing passengers to immediately see whether additional steps are required before travel.
Key benefits:
- Automated, timely submission of passenger data
- Early identification of potential border-crossing issues
- Reduced stress for ground, operations, and compliance teams
- Real-time feedback for passengers during check-in
A reliable compliance platform for scheduled operators
PnrGo provides a centralized, automated hub for managing passenger and crew data compliance. With PSS connectivity, CMS integration, DCS backup, and support for international regulations, it offers a complete solution for scheduled and mixed-operation airlines.
PnrGo can deliver all legacy messages that the operator may need—including PNR, API, PNL, and PAL—in a flexible, easy-to-integrate way. This allows operators to focus on commercial performance and growth, without being constrained by legacy drawbacks.
For airlines seeking to strengthen compliance, streamline processes, and improve data flow consistency across all flight types, PnrGo delivers a proven, efficient path forward.
To learn more about our passenger and crew data compliance solutions, schedule a call with one of PnrGo Sales Representatives.
